| Support > Library > Integration Guides > Synch with W32Time > Troubleshooting > Perform a Ping Test > Incorrect IP address
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Verify IP address if proper reply
Verify the IP address specified in the synchronization set-up matches
the Time Server exactly. To verify the IP address is the actual IP address for the Time
Server and not another PC or device on the network, disconnect the Time Server from the network
and ping the address again. If it still responds, the IP address belongs to another device other
than the Time Server.
If using a Gateway or Router, verify the Gateway IP address specified in the Time Server configuration
is correct. If the Gateway is not configured in the Time Server, a proper ping reply will be received
but the NTP data will not be received. Click for more on Gateways
and Routers.
Back to:
Ping test
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