Check hardware

1. Verify the Time Sync status lamp on the Time Server indicates it is synced. If you are using a Ethernet time server that gets its time from another time source like a GPS master clock, then check the Sync status lamp on the master clock. If any Time Sync status lamp is out, contact Spectracom tech support.
2. Check the status of the "Good Link" lamp on the network hub/switch.
3. There may also be a wiring error between the two devices.

Try to telnet into the IP address of the Time Server. At the command prompt, type:telnet xxx.xxx..xxx.xxx . (Where x is the IP address of the Time Server).

1. If it responds with the Spectracom login information, the Time Server can be seen on the network. This verifies that the Time Server is getting through any Gateways that may be present on the network.
2. If it responds with "Could not open connection to the host on port 23: connect failed", either the Time Server can't be seen on the network or telnet is disabled in the configuration menu. If ping was successful but telnet is not successful, the interface between the PC and the Time Server may be getting blocked by a Gateway/Firewall. Verify the network configuration in the Time Server.

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Ping test